by Jordan Mulford | Aug 30, 2023 | Technology
In the modern data-driven era, businesses are constantly seeking new avenues to gather and analyze data to stay ahead of the curve. Amidst the flood of text and numerical data, there’s a goldmine of untapped potential: voice data. By harnessing the power of voice...
by Jordan Mulford | Aug 17, 2023 | Communication
Today’s world seems to have changed into one of rising customer service expectations but frustrating results. Businesses promise customers the moon in terms of fast and convenient customer service, and then fail to deliver on that expectation. In an abyss of wait...
by Jordan Mulford | Aug 9, 2023 | Press Releases
CEDAR FALLS, IA – CBE Companies, a leading global business process outsourcing provider, is proud to announce that it’s esteemed CEO, Erica Parks, has been honored with the prestigious Influential Businesswomen Award. The award, presented by Acquisition International...
by Jordan Mulford | Jul 19, 2023 | Healthcare
The Impact of Inflation in Healthcare As healthcare costs rise, patients face increased financial burdens, particularly with medical debt. Healthcare debt can significantly strain individuals and families given the rising cost of drugs, medical equipment, and...
by Jordan Mulford | Jul 12, 2023 | Customer Service
Industry-leading businesses understand the importance of quality customer service. The role of a customer service agent is more than just an entry level position, they are the voice of the organization. Their skills and decisions determine your customer’s overall...
