by Jordan Mulford | Jul 12, 2023 | Customer Service
Industry-leading businesses understand the importance of quality customer service. The role of a customer service agent is more than just an entry level position, they are the voice of the organization. Their skills and decisions determine your customer’s overall...
by Jordan Mulford | Jun 9, 2023 | Customer Service
In today’s dynamic job market, a new trend is quietly reshaping the workforce. Termed “Quiet Quitting,” this phenomenon spreading virally on social media refers to the growing number of employees who discreetly disengage from their current roles. Driven by a...
by Jordan Mulford | May 4, 2023 | Customer Service
Prolonged Economic Turbulence is Causing Low Consumer Confidence Consumer confidence can be a crucial factor in determining the success of businesses. When consumer confidence is high, consumers are more likely to spend money and invest in the economy. However, when...
by Jordan Mulford | Dec 21, 2022 | Communication, Customer Service, Leadership
Author: Erica Parks, CBE President and CEO Taking a moment to celebrate our CBE community As 2022 is drawing to a close, I’d like to slow down for just a bit to reflect on the incredible year we had at CBE. Diversity helps us to connect deeper with the clients...
by Jordan Mulford | Sep 23, 2021 | Communication, Customer Service, Finance and Accounting, Government and Higher Education
Financial challenges during any unprecedented time will land at the office of where the unpaid receivables live: the collections department. Call it any other name—accounts receivable office, the office of student accounts, business office, or customer service—the...
